1201 South Park Street
Our hosts were Sara, Derek, and Brandon. They all worked here full time.
The purpose of this store is to help people with home repairs.
Their goal was to get customers in and out of the store fast, conveniently, and happy. They give discounts to neighbors so they come back.
The store is not only a hardware store, it is also a community gathering place. People say, “Meet me at Ace Hardware.” The staff see some people all the time, and they form a relationship with those people.
Ace Hardware is also called Quality Ace Hardware. It’s been here for about thirty years.
It was a really awesome place to go to.
The basement (where we spent most of our time) has plumbing equipment, hoses, lawn mower parts, chains on rolls, and it’s where they keep the back-up stock in case anything runs out. It’s also where they fix screens and window panes.
There are many things you learn when you become an Ace employee, like the difference between steel and iron and the safety rules for cutting glass, but most importantly communication skills and how to be friendly towards customers.
From chains to bolts
Light paint to dark paint
Metal to glass
From hinges to handles
But just one type of store (awesome)